For Administrators

Maintain healthy ServiceNow instances without writing code

500+ granular audit checkpoints, 8 MSP Agents watching 24/7, and Upgrade Readiness reports - no scripting required. Run it from the snowcoder UI or from your AI client via MCP.

Zurich to Australia upgrade audit report from the Upgrade Readiness MSP Agent. Shows ATF Failed 0, Epic Count 5, Risk Level medium, Source Release Zurich, Target Release Australia, Skipped Changes 0, plus an Executive Summary table marking Overall Readiness READY WITH ACTIONS.

Sample Upgrade Readiness Agent output - a client-deliverable executive artefact you can hand to leadership.

Common Challenges, Solved

Stop spending weekends on manual health checks.

Challenge

Manual health checks

Solution

Automated 500+ point audits run on your schedule

Challenge

Security blind spots

Solution

Continuous security monitoring catches vulnerabilities

Challenge

License waste

Solution

License Optimizer Agent identifies unused licenses

Challenge

Upgrade anxiety

Solution

Upgrade readiness reports assess customization risks

Challenge

Compliance documentation

Solution

Automated audit trails for compliance evidence

Tools Built for Admins

Powerful features that require zero coding knowledge.

Instance Auditing

  • 500+ point comprehensive audits
  • Security vulnerability scanning
  • Technical debt analysis
  • CMDB health assessment

Health Monitoring

  • Real-time performance tracking
  • Anomaly detection alerts
  • License utilization reports
  • Upgrade readiness assessment

Benefits for Administrators

Save Hours Weekly

Automate manual health checks and reporting tasks

Stay Audit-Ready

Always have compliance documentation available

Proactive Visibility

Catch issues before users report them

Workflows you can run today

Cross-reference: all workflows · the path to value

Workplace Service Delivery (Zurich → Australia)

WSD coverage from SnowCoder spans locations, building hierarchies, planned-maintenance schedules, HVAC / plumbing / furniture record producers, named-owner business rules, lead-time calculations, move tasks, and PM coordinator workflows. Targets Zurich today; the Australia upgrade path is live via the on-demand Upgrade Readiness Agent.

Live proof

Covered by the 291-story build benchmark, 100% pass rate verified nightly.

Available on

Enterprise and Enterprise+ (the Yeti Build Agent is an Enterprise-tier feature). EU Sovereign data residency option on Enterprise and Enterprise+.

Instance audit-as-a-service

Read-only OAuth into your ServiceNow instance. The Instance Audit on-demand agent runs against the live tenant and returns 500+ granular checkpoints, prioritised by severity, with one-click remediation suggestions. Re-runnable on cron for trend lines and quarterly governance reviews.

Live proof

Frozen audit specs - every checkpoint is testable, every result reproducible.

Available on

Standard, Enterprise, Enterprise+. Customer Success Manager helps interpret findings on Enterprise+.

Scripted audits from your AI client (MCP)

Drive SnowCoder from Claude Code, Claude Desktop, Cursor, Continue, GCP Vertex AI, ChatGPT Desktop, OpenAI Codex, or Grok. Run audits, search the knowledge base, and trigger Yeti Build Agents as tools inside the AI workflow your team already uses. OAuth 2.1 / PKCE / Dynamic Client Registration.

Live proof

Available on every tier - included with Standard.

Available on

Standard, Enterprise, Enterprise+. MCP usage draws from the same token balance as the web UI. 24/7 SLA on Enterprise+.

Related Resources

MSP

The Upgrade Readiness Agent: Zurich to Australia in a Day

A worked Zurich-to-Australia upgrade readiness run, audit report, and AI-enhanced backlog.

MSP

Instance Audit as a Service

How to use the on-demand Instance Audit agent as a client-deliverable executive artefact.

Best Practices

CMDB Health: A Complete Assessment Guide

How to identify orphaned CIs, duplicate records, stale data, and circular dependencies.

Simplify Instance Management

Let AI handle the monitoring while you focus on strategy.

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