MSP Challenges, Solved

Stop juggling multiple instances manually.

Challenge

Manual monitoring across instances

Solution

8 MSP agents - 6 scheduled, monitoring all instances 24/7; 2 on-demand for client deliverables

Challenge

Inconsistent service quality

Solution

Standardized best practices across all clients

Challenge

Reactive issue detection

Solution

Proactive alerts before problems impact clients

Challenge

Time-consuming audits

Solution

Batch audit scheduling across your portfolio

Challenge

Limited visibility

Solution

Centralized dashboards for all client instances

8 Agents Working for You

Autonomous agents that monitor all your client instances around the clock.

Instance Health Monitor (scheduled)

SLA Guardian (scheduled)

Incident Manager (scheduled)

License Optimizer (scheduled)

Patch Manager (scheduled)

AI Readiness Advisor (scheduled)

Instance Audit (on-demand)

Upgrade Readiness (on-demand)

Each agent runs continuously across all your client instances, providing standardized monitoring without adding headcount.

Grow Without Growing Costs

Scale Efficiently

Add new clients without adding staff
Same agents work across unlimited instances
Pay-per-use pricing scales with your business

Demonstrate Value

Automated health reports for clients
Proactive issue detection they can see
Quantifiable improvements in audit scores

24/7

Monitoring coverage without night shifts

Unlimited

Instances supported per account

8

Specialised agents working for you

Workflows you can run today

Cross-reference: all workflows · the path to value

ITSM scoped app from a customer brief

Take a plain-English customer brief, hand it to Yeti for an AI-drafted backlog with implementation notes, approve the destructive-change plan, and let the Yeti Build Agent generate the scope - tables, business rules, ACLs, ATF tests, notifications. Installs via the ServiceNow Fluent SDK. The per-AC translation diff is sign-off-able by your customer.

Live proof

100% pass rate on the 291-story build benchmark, verified nightly.

Available on

Enterprise and Enterprise+ (the Yeti Build Agent is an Enterprise-tier feature). MSP partner terms negotiable.

Instance audit-as-a-service

Read-only OAuth into each customer instance. The Instance Audit on-demand agent produces an executive report with scored categories (security, technical debt, Flow Designer, performance, integrations, change compliance, version readiness, CMDB / CSDM health) and severity-ranked findings. Re-runnable on cron for trend lines. Lands a governance score per customer.

Live proof

Frozen audit specs - every checkpoint testable, every result reproducible. Client-deliverable artefact.

Available on

Standard, Enterprise, Enterprise+. MSP-tier negotiable pricing for high-volume use.

MSP managed services across customer instances

Per-tenant ServiceNow instance registration. Per-tenant token allocation. Per-tenant audit log. 8 MSP agents - 6 run on a schedule for 24/7 surveillance (Instance Health Monitor, SLA Guardian, Incident Manager, License Optimizer, Patch Manager, AI Readiness Advisor) and 2 run on demand as client-deliverable artefacts (Instance Audit with executive-report output, and Upgrade Readiness Agent for Zurich → Australia migration assessments).

Live proof

Demo runbook with a 12-bullet customer brief - 8 of 12 autonomously built, 4 best handled deterministically via versioned seed script.

Available on

Enterprise and Enterprise+ (MSP Agents and the Yeti Build Agent are Enterprise-tier features). Unlimited connected instances, MSP partner terms negotiable, dedicated CSM on Enterprise+.