The fastest, lowest-risk way to measurable value

Run an Instance Audit from the SnowCoder UI against any ServiceNow instance you have OAuth access to. 500+ granular checkpoints across security, technical debt, Flow Designer, performance, integrations, change compliance, version readiness, and CMDB / CSDM health - returned as severity-rated findings with a prioritised remediation list. Nothing writes back to the instance. The audit completes in ~90 seconds.

Best for

MSPs landing the first conversation with a prospect, enterprise platform teams running quarterly governance reviews, anyone preparing for a major-release upgrade.

Deliverable

A scored report you can hand to a client or a CISO.

Time to first value

Same day.

Measurement

Instances scored / month · mean findings per instance · customer remediation rate.

Available on

Standard, Enterprise, Enterprise+. White-glove walkthrough of the first audit included on Enterprise and Enterprise+.

Point SLA Guardian at your live ticket stream. It surfaces at-risk tickets before they breach, prioritised by remaining SLA time and severity. The recommendation is read-only - your analysts decide what to escalate. Easy to A/B test: run SLA Guardian alongside an existing queue for two weeks, compare the breach rate.

Best for

MSPs running managed-service desks, enterprise service desks at volume, anyone with ITIL ops.

Deliverable

Daily at-risk-ticket report; weekly breach-rate trend; integration with your existing notification channels.

Time to first value

First day of week 2 (one full week of baseline + one day of comparison).

Measurement

At-risk tickets surfaced before breach · breach-rate delta vs baseline.

Available on

Enterprise and Enterprise+ (SLA Guardian is one of the 8 MSP Agents). Custom routing into your incident workflow on Enterprise and Enterprise+.

Hand Yeti your tech-debt backlog or a customer's plain-English brief. Yeti drafts AI-optimised user stories with acceptance criteria and surface-area warnings - destructive operations, cross-scope impacts, governance flags - before a single line of code is generated. Cuts the business-analyst cycle: stories your engineers can build to, ready for approval the same day.

Best for

Platform teams pre-PI planning, MSPs ingesting customer briefs, anyone with a long ServiceNow tech-debt list and not enough BAs.

Deliverable

A backlog of build-ready user stories with implementation notes.

Time to first value

~30 minutes per story batch.

Measurement

BA cycle time saved · stories accepted on first review · destructive-change flags raised before code generation.

Available on

Standard, Enterprise, Enterprise+.

Once Steps 1–3 are running, point the Yeti Build Agent at a net-new scoped app. From an approved AI Backlog story, SnowCoder generates 42 artifact classes via the Fluent SDK, installs to the target instance, and runs the super-audit. Start non-prod for the first 2–3 builds. Move to prod once the team is comfortable with the destructive-change approval gate and the per-AC translation diff that ships with every build. Deep dive: see the dedicated Yeti Build Agent page.

Best for

Developers and platform teams replacing manual scoped-app delivery; MSPs shipping fixed-price customer engagements.

Deliverable

A deployed, audited ServiceNow scope with a per-AC translation diff your customer can sign off.

Time to first value

First non-prod build typically in week 3 or 4 after Step 1.

Measurement

Stories merged per engineer-day · time from approved spec to deployed scope · post-deploy defect rate.

Available on

Enterprise and Enterprise+ (the Yeti Build Agent is an Enterprise-tier feature). White-glove first-build session included.

Run Patch Manager monthly across every instance you manage. It tracks store-app updates, plugin versions, customisation risk per upgrade, and surfaces blockers before a major-release window. Combine with the Upgrade Agent on-demand assessment for the deeper Zurich → Australia readiness review.

Best for

MSPs producing monthly customer reports, enterprise platform teams owning multiple instances, anyone planning a ServiceNow major-version upgrade.

Deliverable

An upgrade roadmap per instance + an aggregated estate-level risk report.

Time to first value

End of the first month.

Measurement

Customisations flagged per upgrade window · % of customers with a current roadmap · time to remediation.

Available on

Enterprise and Enterprise+ (Patch Manager is one of the 8 MSP Agents).