Legal

Terms of Service

The legal terms that govern your use of the Snowcoder platform and AI tooling

Last updated: October 2, 2025

1. Acceptance of Terms

By accessing or using SNowCoder's AI-powered coding assistant ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

SNowCoder provides an AI-powered coding assistant specifically designed for ServiceNow developers. The Service includes:

  • Intelligent code completions and suggestions
  • Interactive chat for documentation queries
  • Code generation and best practice enforcement
  • Learning and training resources
  • VS Code extension integration

3. Account Registration

To use certain features, you must create an account. You agree to:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Be responsible for all activities under your account
  • Not share your account with others

4. Subscription and Billing

4.1 Pricing Plans

We offer various subscription tiers (Free, Developer, Team, Enterprise). Pricing is subject to change with 30 days notice.

4.2 Payment Terms

  • Subscriptions are billed in advance on a monthly or annual basis
  • All fees are non-refundable except as required by law
  • You authorize us to charge your payment method automatically
  • Failed payments may result in service suspension

4.3 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.

5. Acceptable Use Policy

You agree NOT to:

  • Use the Service for any illegal or unauthorized purpose
  • Attempt to reverse engineer or extract the AI models
  • Share API keys or credentials with unauthorized parties
  • Generate malicious code or security exploits
  • Abuse rate limits or circumvent usage restrictions
  • Use the Service to compete with SNowCoder
  • Violate any applicable laws or regulations

6. Intellectual Property Rights

6.1 Your Code

You retain all rights to your code. By using the Service, you grant us a limited license to process your code solely to provide the Service.

6.2 SNowCoder Property

The Service, including AI models, algorithms, and documentation, are owned by SNowCoder and protected by copyright, trademark, and other intellectual property laws.

6.3 Generated Code

Code generated by the Service is provided "as-is." You are responsible for reviewing and testing all generated code before use in production environments.

7. Data Privacy and Security

We take data privacy seriously. Please review our Privacy Policy for details on how we collect, use, and protect your data. Key points:

  • We do not train models on your proprietary code
  • Code snippets are processed securely and not permanently stored
  • We offer local-only processing options
  • We comply with GDPR, CCPA, and other privacy regulations

8. Warranties and Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING:

  • Merchantability and fitness for a particular purpose
  • Non-infringement of third-party rights
  • Accuracy or completeness of generated code
  • Uninterrupted or error-free operation

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • SNowCoder shall not be liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim
  • We are not liable for code defects, security vulnerabilities, or production issues
  • You are solely responsible for testing and validating generated code

10. Indemnification

You agree to indemnify and hold SNowCoder harmless from any claims, damages, or expenses arising from:

  • Your use of the Service
  • Violation of these Terms
  • Infringement of third-party rights
  • Your code or applications

11. Service Modifications

We reserve the right to:

  • Modify or discontinue the Service with reasonable notice
  • Update features and functionality
  • Change API endpoints or data formats
  • Impose usage limits or restrictions

12. Termination

We may terminate or suspend your access immediately for:

  • Violation of these Terms
  • Non-payment of fees
  • Abusive or fraudulent behavior
  • Legal or regulatory requirements

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

13.2 Jurisdiction

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, including any non-contractual disputes or claims.

14. Export Compliance

You agree to comply with all export and import laws. The Service may not be used in embargoed countries or by prohibited parties.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SNowCoder regarding the Service.

16. Contact Information

For questions about these Terms, contact us at:

Email: [email protected]
Address: Kumoco Limited, 180 Strand, London, WC2R 1EA, United Kingdom

Reg. in England. Registered Office: Kumoco Limited, 180 Strand, London, WC2R 1EA. Reg. No: 09178973.