Last updated: October 2, 2025
1. Introduction
Snowcoder ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered coding assistant for ServiceNow developers.
This Privacy Policy is governed by the laws of England and Wales.
2. Information We Collect
2.1 Personal Information
- Email address
- Name and company information
- Payment information (processed securely through third-party providers)
- Account credentials
2.2 Usage Information
- Code snippets and completions (processed locally or in encrypted transit)
- Usage patterns and feature interactions
- Error logs and diagnostic data
- API usage and token consumption
2.3 Technical Information
- IP address and device information
- Browser type and version
- Operating system
- VS Code version and extension information
3. How We Use Your Information
- Provide and improve our AI coding assistant services
- Process payments and manage subscriptions
- Send service updates and security notifications
- Analyze usage patterns to enhance features
- Provide customer support
- Comply with legal obligations
4. Data Security
We implement industry-standard security measures to protect your data:
- End-to-end encryption for data in transit
- Encrypted storage for sensitive information
- Regular security audits and penetration testing
- SOC 2 Type II compliance
- Access controls and authentication mechanisms
5. Code Privacy
Your code is your intellectual property. We:
- Do not train our models on your proprietary code
- Process code snippets only to provide completions
- Do not share your code with third parties
- Offer local-only processing options for maximum privacy
- Delete code snippets after processing (except for cached completions)
6. Data Retention
We retain your information only as long as necessary:
- Account data: Until account deletion or 90 days after subscription cancellation
- Usage logs: 90 days for analytics purposes
- Code snippets: Processed in real-time and not permanently stored
- Billing records: 7 years for tax and legal compliance
7. Third-Party Services
We use trusted third-party services:
- Stripe for payment processing
- AWS for cloud infrastructure
- Resend for email communications
- Analytics providers (with anonymized data)
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Export your data in a portable format
- Opt-out of marketing communications
- Withdraw consent at any time
9. International Data Transfers
We may transfer your data to countries outside your jurisdiction. We ensure adequate protection through Standard Contractual Clauses (SCCs), Data Processing Agreements (DPAs), and adherence to GDPR and other privacy frameworks.
10. Children's Privacy
Snowcoder is not intended for users under 16 years of age. We do not knowingly collect information from children.
11. Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through the service.
12. Contact Us
For privacy-related questions or to exercise your rights, contact us at [email protected] or by post:
Snowcoder Privacy Team
Kumoco Limited
180 Strand, London, WC2R 1EA, United Kingdom