Legal
How SnowCoder collects, uses, and protects your personal data
Last updated: January 15, 2026
Last Updated: January 15, 2026
Effective Date: January 15, 2026
SnowCoder ("Company," "we," "us," "our") operates as a SaaS platform that helps ServiceNow developers write code using artificial intelligence. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, application, and services (collectively, the "Services").
We are committed to protecting your privacy and ensuring you have a positive experience on our website and with our Services. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services.
Account Registration:
Billing Information:
ServiceNow Integration Data:
User-Generated Content:
Session Data:
Device and Technical Information:
API Usage and Analytics:
Cloudflare:
Stripe:
We use your information to:
We analyze usage patterns (in aggregate) to:
We use information for:
Important: We may use conversations and prompts submitted to SnowCoder to train and improve our AI models in partnership with Anthropic.
User Controls: You may opt out of AI training for your account by contacting [email protected]. Opt-out applies to new conversations only.
We do not sell, rent, or trade your personal information.
We share information with third-party service providers who process data on our behalf:
| Service | Purpose | Data Shared |
|---|---|---|
| Anthropic (Claude) | AI code generation | Conversations, prompts, code snippets |
| Amazon Web Services | Infrastructure | Database, files, logs |
| Cloudflare | CDN, security | Request data, IP addresses |
| Stripe | Payments | Payment information, billing address |
| SendGrid | Email addresses, message content | |
| Sentry | Error tracking | Error logs, stack traces |
All processors have data processing agreements ensuring they:
We may disclose information when required by law or to:
User data is stored in:
| Data Type | Retention Period |
|---|---|
| Account information | Duration of account + 30 days |
| Conversation history | Until user deletion or 5 years |
| API usage logs | 90 days |
| Access logs | 30 days |
| Payment records | 7 years (tax compliance) |
| Audit logs | 2 years |
When you delete your account:
In Transit:
At Rest:
If you are in the EU/EEA, you have the following rights:
Right of Access: Request a copy of personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your data (with legal exceptions).
Right to Restrict Processing: Request limits on how we use your data.
Right to Data Portability: Request your data in machine-readable format (JSON/CSV).
Right to Object: Object to certain uses of your data, including marketing.
Right to Withdraw Consent: Withdraw consent for any processing that depends on it.
To exercise these rights, contact: [email protected]
We will respond within 30 days (may extend by 60 days for complex requests).
If you are a California resident:
Right to Know: Request information about what personal data we collect and use.
Right to Delete: Request deletion of personal data (with exceptions).
Right to Opt-Out: Opt out of sale or sharing of personal data.
Right to Correct: Request correction of inaccurate personal data.
Right to Non-Discrimination: We will not discriminate for exercising CCPA rights.
To submit a verified request, contact: [email protected]
You have rights similar to GDPR including access, correction, deletion, and data portability.
You have the right to access, correct, and delete your personal data.
| Cookie Name | Purpose | Duration |
|---|---|---|
access_token |
JWT authentication | 15 minutes |
refresh_token |
Session refresh | 7 days |
csrf_token |
CSRF protection | 1 hour |
These cookies are httpOnly (not accessible to JavaScript) and secure (HTTPS only).
You can control cookies through browser settings. Blocking essential cookies may impair functionality.
See our Cookie Policy for full details.
SnowCoder is based in the United Kingdom. Your data may cross international borders.
Legal Bases for Transfers:
| Service | Data Transferred | Transfer Mechanism |
|---|---|---|
| Anthropic | Conversations, prompts | API call (TLS 1.3) |
| AWS | User data, files, logs | Private network |
| Stripe | Payment information | PCI DSS encrypted |
| Cloudflare | Request data, IP | HTTPS API |
SnowCoder is not intended for users under 13 years old.
We do not knowingly collect personal information from children under 13. If we become aware that a child has provided information, we will delete it immediately.
Parents: If you believe your child has provided information to SnowCoder, contact [email protected] immediately.
We may update this Privacy Policy periodically. Changes will:
Email: [email protected]
Data Protection Officer (EU Residents): [email protected]
Mailing Address: Kumoco Limited (trading as SnowCoder) 180 Strand London, WC2R 1EA United Kingdom
We process personal data under the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Service delivery | Contractual Necessity |
| Security, fraud prevention | Legitimate Interest |
| Tax, financial compliance | Legal Obligation |
| Marketing, AI training | Consent (with opt-out) |
Document Status: Production Ready Classification: Customer-Facing Review Cycle: Annual